vaji Frequently
Asked Questions

Creating a vaji account takes less than two minutes. Visit vaji.club and click the registration button, then fill in your mobile number, a secure password, and your date of birth. You must be 18 or older to register. Once your basic details are submitted, your account is active and you can make your first deposit immediately via bKash, Nagad, or Rocket.

vaji requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to provide a selfie holding your ID document. Verification is typically completed within 24 hours of submission. Unverified accounts may have withdrawal limits applied.

To reset your vaji password, click "Forgot Password" on the login page and enter the mobile number registered to your account. You will receive an OTP via SMS within a few seconds. Enter the OTP on the reset screen, then create a new password. If you no longer have access to your registered number, contact vaji support via live chat to verify your identity and recover your account.

No. vaji permits only one account per person, per household, and per device. Opening multiple accounts to claim welcome bonuses more than once is a breach of the Terms & Conditions and will result in all associated accounts being permanently closed and any bonus winnings being voided. If you believe a duplicate account was created in error, contact support immediately.

To permanently close your vaji account, contact support via live chat or email at [email protected] and submit a written closure request. Before closure, any remaining balance will be returned to your registered payment method. If you are closing your account due to gambling concerns, vaji recommends activating self-exclusion instead, which is quicker and provides added protection. Account closure is processed within 2 business days.

To deposit via bKash on vaji, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the bKash Send Money transaction to the provided merchant number. Your vaji account balance is credited within seconds of the transaction being confirmed on the bKash network.

Nagad deposits on vaji are credited instantly in almost all cases. Once you complete the Send Money transaction via the Nagad app or USSD (*167#), the funds appear in your vaji wallet within seconds. If your deposit has not appeared after 5 minutes, take a screenshot of your Nagad transaction confirmation and contact vaji support via live chat with the reference number.

The minimum deposit on vaji is ৳200 regardless of the payment method used. This applies to bKash, Nagad, Rocket, Upay, and bank transfer. There is no maximum deposit limit under standard account conditions, though players who have activated a deposit limit via the Responsible Gaming settings will be subject to their self-imposed cap.

The minimum withdrawal amount on vaji is ৳500. Withdrawals below this threshold are not processed. The maximum single withdrawal is ৳50,000, and standard daily withdrawal limits apply depending on your account verification status. Fully verified accounts enjoy higher limits. Withdrawals via bKash and Nagad are typically processed within 1–4 hours; bank transfers may take 1–2 business days.

vaji does not charge any platform fee on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or your bank) may apply their standard transaction charges on their end. These third-party charges are outside vaji's control. Check your MFS provider's current fee schedule before transacting to avoid surprises.

Yes. vaji supports bank transfers from major Bangladeshi banks including Dutch-Bangla Bank (DBBL), BRAC Bank, Islami Bank Bangladesh Limited (IBBL), Sonali Bank, and City Bank. To initiate a bank transfer deposit, select Bank Transfer in the Deposit section of your vaji account and follow the instructions shown for your specific bank. Processing time for bank deposits is typically 1–3 business hours during banking hours.

To bet on BPL (Bangladesh Premier League) cricket on vaji, navigate to the Cricket section from the top menu. Select the upcoming BPL match you want to wager on, choose from available markets — match winner, top run-scorer, total sixes, over/under runs, and more — then enter your stake and confirm the bet. vaji publishes BPL odds ahead of each match day and offers live in-play betting once the game begins.

Yes. vaji covers all major international cricket tournaments including the IPL, ICC T20 World Cup, ICC Cricket World Cup, Asia Cup, and bilateral series featuring the Bangladesh Tigers. Markets are available for pre-match and in-play betting. Odds are updated in real time during live matches. The Cricket section of vaji is updated each morning with the day's fixtures and available markets.

vaji's slots library includes hundreds of titles from world-leading providers including Pragmatic Play, NetEnt, Microgaming, Habanero, and Spribe. You will find classic 3-reel slots, modern 5-reel video slots, progressive jackpot games, and feature-rich titles with Megaways and cluster-pay mechanics. The full catalogue is browsable in the Slots section, filterable by provider, volatility, and theme.

RTP stands for Return to Player — it is the theoretical percentage of total wagers a slot returns to players over millions of spins. An RTP of 96% means the game returns ৳96 for every ৳100 wagered on average. vaji offers slots with RTPs ranging from 94% to 97%. High-RTP titles from providers like NetEnt and Pragmatic Play are among the most popular. Check individual game information panels within vaji for the confirmed RTP of each title.

Yes. vaji's full casino experience — including live dealer tables powered by Evolution Gaming and Ezugi — is fully optimised for mobile browsers. No app download is required. Simply open vaji.club in your mobile browser (Chrome or Safari), log in, and access all live casino games, slots, and sports betting from your smartphone or tablet. The mobile experience matches the desktop version feature-for-feature.

All games on vaji are supplied by certified third-party providers whose Random Number Generators (RNGs) are independently tested and audited for fairness. vaji does not modify game outcomes. Live casino games are streamed in real time from licensed studios, giving players full visibility of every deal and spin. vaji's platform uses SSL encryption to protect all player data and game results.

vaji offers a welcome bonus to new players on their first deposit. The bonus amount and terms are displayed on the promotions page at the time of your registration. Bonuses are credited to your account automatically when you opt in during the deposit process. Always read the specific bonus terms — including the minimum deposit amount and wagering requirements — before claiming, to ensure the offer suits your playing style.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 30x wagering requirement means you must wager a total of ৳30,000 across eligible games before withdrawing bonus-derived winnings. On vaji, slot games typically contribute 100% towards wagering, while live casino and sports betting may contribute at a lower rate.

Bonus expiry periods on vaji vary by promotion and are stated clearly in the individual bonus terms displayed at the time of claiming. Most welcome bonuses and deposit match offers expire within 7–30 days of being credited. If a bonus expires before wagering requirements are met, any remaining bonus balance and associated winnings are forfeited. Check your active bonuses in the My Account section to see your remaining wagering progress and expiry date.

Yes. vaji operates a tiered loyalty programme that rewards consistent players with exclusive benefits. As you play, you accumulate points that move you through programme tiers. Higher tiers unlock perks including personalised bonuses, faster withdrawal processing, dedicated account managers, and invitations to VIP events. Existing members can check their current tier and point balance from within the My Account section after logging in.

Winnings from free spins on vaji are credited as bonus funds and are subject to the wagering requirements specified in the relevant promotion terms. Once the wagering requirement is fully met, the remaining balance converts to real withdrawable cash. The maximum win amount that can be converted from free spin bonuses may also be capped — check the specific promotion's terms for the cap amount applicable to your offer.

vaji is a safe, SSL-encrypted gaming platform that employs industry-standard security protocols to protect player data and funds. All transactions are processed securely, and player information is never shared with unauthorised third parties. vaji uses certified game providers and maintains fair play standards across all products. Players in Bangladesh are responsible for understanding the local laws applicable to their personal use of online gaming platforms.

vaji protects all player data with 128-bit SSL encryption on every page and transaction. Financial information such as bKash or Nagad account numbers is never stored on vaji servers beyond what is required for transaction processing. vaji's systems undergo regular security testing. Two-factor authentication is available to add an extra layer of protection to your account login. See the Privacy Policy for a full description of data handling practices.

The minimum age to register and play on vaji is 18 years. This is a strict requirement with no exceptions. All new accounts are subject to age verification during the KYC process. If a player is found to be under 18, their account is immediately and permanently closed, all deposits are returned, and any winnings are voided. vaji takes underage gambling prevention seriously and has zero tolerance for age misrepresentation.

To set a deposit limit on vaji, log in and go to My Account, then select the Responsible Gaming section. Choose Deposit Limits, enter your preferred daily, weekly, or monthly cap in BDT, and confirm. The limit takes effect immediately. Reducing a limit applies instantly; increasing one requires a 24-hour cooling-off period before the higher limit becomes active, giving you time to reconsider.

If you feel gambling is becoming a problem, vaji's self-exclusion tool lets you block your account for 6 months, 1 year, 2 years, 5 years, or permanently. Go to My Account, then Responsible Gaming, then Self-Exclusion, select your preferred duration, and confirm. The block takes effect immediately. During self-exclusion you cannot log in, deposit, or receive promotions. Any remaining balance is returned to your payment method within 5 business days.