Play Smart, Stay in Control —
vaji Has Your Back
vaji is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling fun — and to step back when you need to.
Player Safety First
vaji places player safety above all else. Every tool and policy on this page is designed to help you maintain a healthy relationship with gambling and intervene quickly if that relationship becomes strained.
Full Control in Your Hands
vaji's account controls let you set daily, weekly, and monthly deposit limits, activate reality check reminders, and place temporary time-outs — all from within your account settings at any time.
Self-Exclusion Programme
If you feel gambling is becoming a problem, vaji's self-exclusion tool allows you to block your account for a set period — or permanently. Self-exclusion takes effect immediately and cannot be reversed during the chosen period.
24/7 Dedicated Support
vaji's support team is available around the clock via live chat. Any player who reaches out with concerns about their gambling behaviour will be treated with complete confidentiality and directed to the appropriate tools and resources.
Reality Check Reminders
vaji's reality check feature sends you a periodic on-screen reminder showing how long you have been playing and the net result of your session. This helps you stay aware of time and spending while you play.
Protection for All Players
vaji actively monitors for patterns that may indicate problem gambling behaviour. Our responsible gaming team may proactively reach out to players who show signs of distress, always with sensitivity and respect.
Our Commitment to Responsible Gaming
vaji was built for the Bangladesh market with one founding principle at its core: gambling should be an enjoyable form of entertainment, never a source of financial hardship or personal distress. Every feature on the vaji platform — from the game lobby to the payment system — has been designed with player wellbeing in mind.
Responsible gaming at vaji is not a regulatory box to tick. It is an active, ongoing commitment that shapes every aspect of how we operate. We invest in player education, build practical tools that put control in your hands, and maintain a trained support team available around the clock. When a vaji player needs help, they can always find it.
We recognise that while the vast majority of players enjoy gambling casually and without difficulty, a small number of individuals may develop problematic patterns. For this reason, vaji maintains a comprehensive responsible gaming framework that includes financial controls, activity monitoring, self-exclusion options, and links to independent support organisations. All of these resources are available free of charge and without judgment to every registered player.
vaji also understands that responsible gaming begins before a player even creates an account. Our age verification process ensures that only adults aged 18 and above can access the platform, and our KYC procedures confirm the identity of every player we serve. These steps protect vulnerable individuals and ensure that vaji remains a trustworthy environment for the many thousands of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond who choose to play with us.
If you ever feel that your gambling is no longer enjoyable, that it is causing financial strain, or that you are spending more time or money than you intended, vaji urges you to use the tools described on this page — or to contact our support team immediately. There is no stigma attached to seeking help, and vaji will always treat your enquiry with complete confidentiality.
Gambling is entertainment. At vaji, we want every session to be fun, informed, and within your means. Our responsible gaming tools are here to support you — not to restrict you unnecessarily, but to give you every option to stay in control.
vaji operates strictly as an 18+ platform. Age verification is conducted on every new account. Players found to be under 18 will have their account permanently closed and any deposits returned. No exceptions.
Gambling involves financial risk. Do not gamble with money you cannot afford to lose. Never chase losses, and do not gamble as a way to manage financial problems or emotional distress.
Age Restriction & Underage Prevention
vaji is a strictly adult gaming platform. Access to all real-money games, sports betting markets, and casino products on vaji.club is restricted to individuals who are 18 years of age or older. This policy is non-negotiable and is enforced at every stage of the player journey.
Age Declaration at Registration
When creating a vaji account, all new players must confirm that they are aged 18 or above. This declaration is a binding condition of registration, and providing a false age declaration is a serious breach of vaji's Terms & Conditions.
KYC Age Verification
As part of the standard Know Your Customer process, vaji verifies the date of birth provided at registration against a government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence. Accounts that cannot be verified as belonging to an adult will be suspended pending investigation and may be permanently closed.
Protecting Minors in Your Household
If you share a device with younger family members, vaji strongly recommends that you take the following precautions to ensure they cannot access your account:
- Always log out of your vaji account when you have finished playing and before handing a device to a child.
- Do not save your vaji username or password in your device's browser autofill or password manager if the device is shared.
- Use device-level parental controls or child safety software to restrict access to gambling websites on shared devices.
- Keep your mobile device PIN or biometric lock active at all times when your device is not in your possession.
If you suspect that a minor has accessed your vaji account, contact vaji support immediately via live chat. We will investigate the matter as a priority and take the appropriate steps to secure your account.
Players must be 18 years of age or older to register and play on vaji.club. Age is verified at registration and during the KYC process.
If you believe a minor has used your account or accessed vaji.club without permission, please contact vaji support immediately at [email protected]. We treat all underage access reports as a priority matter.
Responsible Gaming Tools
vaji provides a full suite of responsible gaming tools, all accessible directly from your account settings panel. These tools are free to use, take effect immediately upon activation, and are available to every registered player at any time.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount in Bangladeshi Taka. Once your limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing one requires a 24-hour cooling-off period.
Instant ActivationSession Time Limits
Set a maximum continuous session duration. When your time limit is reached, you will receive an on-screen notification and be automatically logged out. You may set limits from 30 minutes up to 8 hours per session.
Self-ManagedReality Check Reminders
Enable periodic pop-up notifications that display your current session duration and net profit or loss. Reality checks can be set to trigger every 15, 30, or 60 minutes to help you stay aware of your activity.
Awareness ToolCooling-Off Period
Take a short break by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account is temporarily suspended — you cannot log in, deposit, or place bets until the period ends.
Temporary PauseLoss Limits
Set a maximum loss threshold per day, week, or month. Once your net losses across all games reach your specified limit, no further wagers will be accepted for the remainder of that period, regardless of your remaining balance.
Spending GuardWager Limits
Set a maximum stake per bet or spin across casino games and sports betting. Wager limits prevent individual bets from exceeding a defined amount, which helps you manage the pace of your play and avoid impulsive high-stakes decisions.
Per-Bet ControlBonus Opt-Out
If you would prefer not to receive promotional bonus offers, vaji allows you to opt out of all bonus communications and automatic bonus credits from your account settings. This option can be toggled on or off at any time.
OptionalSelf-Exclusion
Permanently or long-term exclude yourself from vaji. Self-exclusion blocks your account for a minimum of 6 months or permanently. During the exclusion period all marketing from vaji is also suspended. See full details in Section 4 below.
Permanent AvailableAll tools listed above are accessible via My Account > Responsible Gaming after logging in. If you have difficulty finding or activating any tool, contact vaji support via live chat — our team will guide you through the process immediately.
Deposit Limits & Spending Controls
One of the most effective tools for maintaining control over your gambling spend is a deposit limit. vaji's deposit limit feature allows you to define a maximum amount in Bangladeshi Taka that you are prepared to deposit into your vaji account within a given time period. Once that limit is reached, the system will automatically block any further deposit attempts until the period resets.
How Deposit Limits Work
Deposit limits can be set on a daily, weekly, or monthly basis. For example, you might set a monthly deposit limit of ৳5,000 to ensure that your gambling spend never exceeds that amount in any calendar month. Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer — so the cap is comprehensive regardless of how you fund your account.
Changing Your Limits
vaji applies an asymmetric change policy to deposit limits to protect players from impulsive decisions:
- Reducing a deposit limit takes effect immediately. If you lower your daily limit from ৳2,000 to ৳1,000, the lower limit applies from the moment you save the change.
- Increasing a deposit limit does not take effect immediately. A mandatory 24-hour cooling-off period applies before any increase comes into force. This gives you time to reconsider the decision before the higher limit becomes active.
- Removing a deposit limit entirely requires a 7-day waiting period. During this period the existing limit remains in force.
Loss Limits and Wager Limits
In addition to deposit limits, vaji offers loss limits (which cap your net losses per period) and per-bet wager limits (which cap the maximum stake on any individual bet or spin). Using a combination of deposit limits, loss limits, and wager limits gives you the most comprehensive financial control available on the platform.
vaji strongly encourages all players to set at least a monthly deposit limit when creating their account. Even a generous limit helps create a safety boundary and ensures that a single losing session cannot result in more losses than you are prepared for.
Set a monthly deposit limit that reflects your genuine entertainment budget — the amount you would comfortably spend on any leisure activity in a month. Treat this limit as fixed, not as a target to reach.
Log into your vaji account, go to My Account > Responsible Gaming > Deposit Limits, enter your preferred limit amount in Taka (৳), select the period (daily / weekly / monthly), and click Save. The limit takes effect immediately.
Increases to deposit limits require a 24-hour waiting period. This is a deliberate design choice to protect you from making impulsive decisions in the heat of a gaming session. If the decision to increase still feels right the next day, the new limit will activate automatically.
Self-Exclusion & Time-Out
If you feel that your gambling has become — or is at risk of becoming — a problem, vaji's self-exclusion programme offers you a firm, reliable way to stop. Self-exclusion is the strongest responsible gaming tool available on the platform, and it is designed to be easy to activate and difficult to reverse during the exclusion period.
Cooling-Off Periods (Short-Term Pause)
A cooling-off period is a short-term account suspension designed for players who want to take a break without committing to a full self-exclusion. Cooling-off durations available on vaji are:
- 24 hours
- 48 hours
- 7 days
- 30 days
During a cooling-off period, you cannot log in to your account, make deposits, place bets, or access any real-money features of the platform. All promotional communications are paused. At the end of the chosen period, access is automatically restored.
Self-Exclusion (Medium and Long-Term)
Self-exclusion is a more serious step for players who believe they need a sustained break from gambling. vaji offers self-exclusion periods of:
- 6 months
- 1 year
- 2 years
- 5 years
- Permanent (indefinite) exclusion
Once self-exclusion is activated, your account is immediately locked. You will not be able to log in, deposit, withdraw, or receive promotional communications from vaji for the full duration of the exclusion. Any balance remaining in your account at the time of self-exclusion will be held securely and returned to you via your registered payment method (bKash, Nagad, or bank transfer) within 5 business days.
Reversing Self-Exclusion
Self-exclusion is intentionally difficult to reverse. During the chosen exclusion period, requests to reactivate an account will not be processed regardless of the reason given. Once the exclusion period expires, you must contact vaji support directly and undergo an identity verification check before access is restored. For permanent exclusions, reactivation is not possible under any circumstances.
How to Activate Self-Exclusion
Self-exclusion can be requested in one of two ways:
- Via your account settings: My Account > Responsible Gaming > Self-Exclusion, select your preferred duration, and confirm.
- By cont acting vaji support via live chat and requesting self-exclusion verbally. Our support team will process the request immediately and send you a written confirmation by email.
vaji strongly recommends activating self-exclusion via the account settings panel, as this method takes effect instantly without any dependency on support response times.
Self-exclusion takes effect the moment it is confirmed. Your account is locked instantly — no grace period, no final session. If you are in a game when self-exclusion is activated, the session ends immediately. This is by design to protect you.
Any funds held in your vaji account at the time of self-exclusion are not lost. Your balance is held securely and returned to your registered bKash, Nagad, or bank account within 5 business days of the exclusion being activated.
If you need to self-exclude urgently and cannot access your account settings, contact vaji support via live chat immediately. Our team is available 24/7 and will process an emergency self-exclusion request within minutes of receiving it.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. vaji encourages all players to periodically reflect on their gambling habits and to watch for the warning signs listed below. The presence of one or more of these signs does not necessarily mean you have a gambling problem, but it is a signal that your relationship with gambling deserves closer attention.
The earlier problem gambling is identified and addressed, the easier it is to manage. If you recognise any of the warning signs on this page in your own behaviour, do not wait until the situation becomes serious. Reach out to vaji support or one of the external help organisations listed in Section 7 of this page.
If you are worried that a friend or family member may have a gambling problem, the best thing you can do is approach them with compassion rather than judgment. Encourage them to seek help and offer to assist them in finding the right resources. vaji support can also provide guidance for family members and loved ones of problem gamblers.
Self-Assessment Questions
The following questions are designed to help you reflect honestly on your current relationship with gambling. There are no right or wrong answers. Answer each question truthfully based on your experience over the past 12 months. If you answer "yes" to three or more questions, we encourage you to contact vaji support or reach out to one of the independent support organisations listed in the next section.
Have you ever gambled with money that was set aside for essential expenses such as rent, food, bills, or school fees?
Have you ever needed to gamble with larger amounts of money than before in order to feel the same level of excitement?
Have you tried to cut down or stop gambling but found that you were unable to do so?
Do you find yourself thinking about gambling frequently — planning your next session, recalling past wins, or calculating how much you need to win back?
Have you ever borrowed money from another person or taken out a loan specifically to fund gambling?
Have you ever hidden the extent of your gambling — the time you spend or the amounts you wager — from people close to you?
Do you gamble to escape feelings of stress, anxiety, loneliness, grief, or depression?
After losing, do you feel a strong urge to return immediately to try to win back what you lost?
Have gambling losses caused you to miss work, study, or family commitments, or led to arguments with people you care about?
Do you feel guilty, ashamed, or distressed after gambling, but find yourself returning to gamble again shortly afterwards?
If you answered "yes" to 1–2 questions, your gambling habits may be worth monitoring more closely. Consider setting deposit or session limits as a precaution. If you answered "yes" to 3 or more questions, we strongly encourage you to reach out for support. Contact vaji support via live chat or email, or contact one of the independent organisations listed in Section 7 below. You do not need to manage this alone.
This self-assessment is entirely private. vaji does not record your responses to these questions. The purpose is to help you reflect on your own habits. If your answers concern you, our support team will always treat your enquiry with complete confidentiality and without judgment.
If you are concerned about your answers, the best immediate next step is to activate a deposit limit or cooling-off period from your account settings. Then, when you are ready, reach out to vaji support or one of the external organisations listed in Section 7 for professional guidance.
Getting Help & Support Resources
Seeking help for a gambling problem is a sign of strength, not weakness. If you believe your gambling is causing harm to yourself, your finances, or your relationships, vaji urges you to reach out without delay. Support is available both directly through vaji and through independent organisations that specialise in gambling-related harm.
Contact vaji Support
vaji's support team is available 24 hours a day, 7 days a week. Any player who contacts vaji with concerns about their gambling behaviour will be treated with complete confidentiality. Our team can help you activate responsible gaming tools, process a self-exclusion request, and direct you to appropriate external resources.
Live Chat
Available 24/7 via vaji.club. The fastest way to reach vaji support for urgent responsible gaming requests including emergency self-exclusion.
Available around the clockEmail Support
For non-urgent enquiries, data rights requests, or written self-exclusion confirmations. vaji aims to respond within 2 business days.
[email protected]For urgent account security and responsible gaming concerns when live chat is unavailable on your device. WhatsApp only — no voice calls.
+880 1700 000000Account Settings
All self-service responsible gaming tools — deposit limits, session limits, cooling-off, self-exclusion — are available directly in your account panel.
My Account > Responsible GamingIndependent Support Organisations
The following organisations provide free, confidential support for individuals and families affected by problem gambling. vaji encourages players to reach out to these services directly if they feel they need support beyond what vaji itself can provide. These organisations operate independently of vaji.
Gamblers Anonymous
A fellowship of men and women who share their experiences, strengths, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are free and confidential.
GamCare
Provides information, advice, and support for anyone affected by problem gambling, including a free helpline, online chat, and a network of treatment providers. Available internationally including for players in Bangladesh.
Gambling Therapy
A global service offering free practical advice and emotional support to anyone affected by problem gambling. Provides live support groups, a self-help programme, and one-to-one counselling in multiple languages.
Kaan Pete Roi (Bangladesh)
A Bangladeshi mental health helpline providing confidential emotional support and counselling. If gambling-related stress is affecting your mental health, their trained volunteers can provide a compassionate listening ear.
Problem gambling affects a small but significant number of players worldwide, including in Bangladesh. Thousands of people recover from gambling disorders every year with the right support. Reaching out is the most important first step — and the hardest one. vaji is here to help you take it.
Every responsible gaming enquiry received by vaji is handled with strict confidentiality. Your personal details and the nature of your enquiry will not be shared with any third party outside vaji's dedicated responsible gaming team. You can speak to us openly and without fear of judgment.
If gambling losses have left you in a financial emergency — unable to pay for food, rent, or essential bills — please seek help from a financial counsellor or community support service in your area as well as from a gambling support organisation. vaji support can help you identify local resources in Bangladesh.
Play Responsibly — Enjoy vaji at Its Best
Responsible gaming is the foundation of everything vaji does. When you play within your means and use the tools available to you, gambling stays what it should be — entertaining. Explore our games, read our FAQ, or log in to manage your account limits. 18+ only — play responsibly.